MapMyGene Help Centre
A little help.At every step.
From choosing a test to sending your sample and understanding what comes next.
Returning your sample? Start here
All help articles
8 articles
- Before you buyWhich test is right for me?Start with the question you want to explore.
- Ordering & deliveryDelivery, order changes and missing kitsKeep your order confirmation handy when asking for help.
- Getting startedBefore collecting your sampleThe instructions supplied with your kit are the reference for your collection method.
- Sample returns & trackingHow to return your sampleA short checklist for getting your collected sample ready for its return journey.
- Sample returns & trackingReturning with DHLUse this guide only if MapMyGene has supplied DHL return documents for your kit.
- Sample returns & trackingHas my sample reached the laboratory?Start with your courier’s tracking record and keep your kit reference nearby.
- Results & next stepsFinding your report and getting helpFollow the report-access instructions provided for your order.
- Privacy & consentQuestions about consent and your dataUnderstand how your sample and report will be handled before agreeing to testing.